Privacy policy
In this policy, "we", "our", or "us" refer to the Centre for Business and Information Technology Limited. Centre for Business and Information Technology Limited is registered in England under registration number 11729690, and the VAT registration number is 404816609. Our registered office is 124 City Road, London, England, EC1V 2NX, United Kingdom.
1. Introduction
We value your privacy, and the protection of your information is of utmost importance to us. We kindly request that you review this Privacy Policy with care. This policy outlines what information we collect, when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, how long we retain your data, and how we ensure its security. This privacy policy describes the data processing activities conducted by the Centre for Business and Information Technology. It applies to the information you share while using our websites or when you enrol in one of our programmes.
We regret to inform you that if you find any of the points below unacceptable, your only option is to leave our website immediately.
We understand that every visitor to our website has the right to know that their personal information will not be used without their consent or shared with a third party without their knowledge. Our policy complies with the UK GDPR, as well as the EU's General Data Protection Regulation (GDPR). We do not sell, share, or disclose any information collected through our website to third parties except as outlined below.
2. How do we collect information about you?
- Use and navigation of our websites.
- Submitting an enquiry form, contact form, request information form, brochure request form, callback request form and virtual demo request form on any of our websites.
- Completing a registration, sign-up or enrolment form on any of our websites.
- Sending emails through our published email addresses.
- Submitting an enquiry form for one of our programmes via a third-party website, such as a job portal, job noticeboard, or a general programme or course enquiry site, which is then automatically forwarded to us.
- Correspondence by phone, WhatsApp, email or chat.
- Joining our social media channels, including Facebook, Instagram, LinkedIn, YouTube and Twitter.
- Providing information when contacting our Support Desk team to address any issues, resolve queries, schedule tutor meetings or seek advice, assistance and support.
- Submitting the forms for scheduling Virtual Demo, Virtual Induction and Tutor Meetings through our websites and Learning Platform.
- Participating in surveys that contribute to ongoing improvements in the student experience.
- Completing your ID Verification check through our ID Verification Service provider partner or submitting your ID via email or uploading to your account dashboard on any of our websites.
- We may collect business contact information from publicly available sources and through our partners.
3. What information do we collect?
3.1 Enquiry form, contact form, request information form, brochure request form and virtual demo request form
When you submit an enquiry form, contact form, request information form, brochure request form, callback request form, and virtual demo request form on any of our websites, we will collect the following:
| Type of Information | Details |
|---|---|
| Identity Information | Your full name |
| Contact Information | Your email address and telephone number and/or WhatsApp number |
3.2 Enquiry through a third-party website
Submitting an enquiry form for one of our programmes on a third-party website, such as a job portal, an online job noticeboard, or a generic course enquiry website, which is then automatically sent to us.
| Type of Information | Details |
|---|---|
| Identity Information | Your full name |
| Contact Information | Your email address and telephone number and/or WhatsApp number |
| Company Information | Company name, Company size, Industry |
| Job Related Information | Your job title, job level, team size |
3.3 Registration and enrolment form
When you register, sign-up or fill out an enrolment form on any of our websites, we will collect the following information:
| Type of Information | Details |
|---|---|
| Identity Information | Your full name, date of birth, and a copy of your identification (passport, driving license, or national photo ID). To verify your identity, we may use a trusted Identity Verification Service provider that we work with. In these cases, you will need to review and agree to their privacy policy before verifying your identity through their platform. |
| Contact Information | Your email address, telephone number, WhatsApp number, and postal address. |
| CV Information | Your education and work experience. |
| Financial Information | Payment information, including credit / debit card numbers and bank account details. |
| Employment Information | Details of your employer's name and address. |
| Marketing and Communications Data | Your preferences for how you would like to receive marketing communications from us. |
| Health Information | Any information you provide regarding health, in case reasonable adjustments or support requirements are needed. |
3.4 Speaking with a programme advisor
We may ask for the following information if you speak with our programme advisors or enrol in a programme:
| Type of Information | Details |
|---|---|
| Identity Information | Your full name, date of birth, and a copy of your identification (passport, driving license, or national photo ID). To verify your identity, we may use a trusted Identity Verification Service provider that we work with. In these cases, you will need to review and agree to their privacy policy before verifying your identity through their platform. |
| Contact Information | Your email address, telephone number, WhatsApp number and postal address. |
| CV Information | Your education and work experience. |
| Financial Information | Payment information, including credit / debit card numbers and bank account details. |
| Employment Information | Details of your employer's name and address. |
| Marketing and Communications Data | Your preferences for how you would like to receive marketing communications from us. |
| Health Information | Any information you provide regarding health, in case reasonable adjustments or support requirements are needed. |
3.5 Paying through a third-party
If a third party is paying for your programme, we require the third party to provide the following information about you:
| Type of Information | Details |
|---|---|
| Identity Information | Your full name and date of birth. |
| Contact Information | Your email address, telephone number, and postal address. |
| Financial Information | Payment information, including credit card numbers and bank details (this will pertain to the third party). |
3.6 Enrolled Students
While you are studying, we may collect the following information:
- Tutor support enquiries
- Guidance and support enquiries
- Service enquiries
- Scheduling tutor meetings
- Scheduling virtual induction
- Student surveys and events
- Student reviews, feedback and testimonies
- Complaints related enquiries
- Payment transaction details
3.7 Specific learning needs or support requirements
We will ask you to disclose any specific learning needs or support requirements you may have upon your enrolment as a student. This information is essential in allowing us to implement necessary adjustments to your programme and assessments, thereby ensuring that we can offer you optimal support and enhance your overall student experience. Your health information is classified as a special category of personal data under data protection laws, and we may share this information with our awarding bodies to facilitate the consideration of your needs when designing assignments or examinations.
3.8 Technical information
When you use our website without making an inquiry, we collect the following technical information:
| IP address | MAC (Media Access Control) address |
| Unique device identifiers | Device information |
| Location data | Website traffic data |
| Geolocation data | Search queries |
| Navigation patterns | |
| Browser information |
3.9 Business contacts
If you are a business customer and your organisation is interested in purchasing one of our programmes for your employees, we will collect the following information, regardless of whether you contact us by phone, email, chat, or through an inquiry form on any of our websites.
| Type of Information | Details |
|---|---|
| Identity Information | Your full name, date of birth, and a copy of your identification (passport, driving license, or national photo ID). |
| Contact Information | Your email address, telephone number, and postal address. |
| CV Information | Your education and work experience. |
| Financial Information | Payment information, including credit / debit card numbers and bank account details. |
| Company Information | Your company name, company size, and industry type. |
4. Why do we need your information and the legal basis we use to process it?
In accordance with the law, we are required to identify the specific bases for processing each category of your personal data and inform you of the basis for each category. If the reason we are processing your personal information is no longer applicable, we will immediately cease processing your data. If there is a change in the basis for processing your information, we will notify you of the change and inform you of the new basis we have chosen to use for processing, as mandated by law.
4.1 Information we process because we have a contractual obligation with you
A contract is created between you and us when you register on our website, purchase a programme or accept our other terms and conditions. We process your data because we have a contractual obligation to you or because you have requested that we use it prior to entering into a formal agreement. We will rely on contractual obligations as the legal basis for processing your personal information.
If you are a current or former student, we need to process your personal information to fulfil our contract with you. If you do not provide us with the specific personal information we requested during your application for one of our programmes, we may not be able to offer you that programme.
Some of this data may include your personal information, which we use for the following purposes:
- To confirm your identity for security reasons.
- To deliver the programme(s) you have enrolled in.
- To offer services to you.
- To provide you with assistance.
- To give you recommendations and guidance on products and services.
- To gather feedback on our services for quality and training purposes, aimed at improving our offerings to you.
When we need to process special categories of data, we will ask for your explicit consent to do so, such as health information that we may request when you apply for one of our programmes.
Additionally, we may compile and use this data to provide information about our services, such as tracking our performance related to a specific offering. If we use your data for this purpose, you will remain anonymous. We will continue processing this information until our agreement expires or is terminated by either party in accordance with its terms.
We may use a trusted third-party Identity Verification Service Provider to verify your identity. Before using their platform, please review and agree to their privacy policy. If you prefer not to verify your identity through our third-party provider, please feel free to contact us at support@cbitorg.co.uk.
4.2 Data that we process with your consent
4.2.1 Enquiries, Information Requests, Brochure Requests, Demo Scheduling, and Callback Requests
You authorise us to process information that may be personal when you take specific actions, even in the absence of a contractual obligation, such as when you browse our website or request more information about our business, programmes, or other services, make an enquiry, request a brochure, request a callback, or schedule a demo. We aim to obtain your explicit consent before processing your data, such as by asking your permission to use cookies. We will rely on your consent as the legal basis for processing your personal information. You have the right to withdraw your consent at any time.
4.2.2 Marketing Communications
In the context of Marketing Communications, we may use your personal information to send you updates about our services, including exclusive offers, promotions, or new programmes. If you are an individual subscriber, we rely on your consent as the legal basis for processing your personal information. If you are a corporate subscriber, we have a legitimate interest in processing your personal information for marketing purposes. Regardless of your subscription type, you always have the right to opt out of receiving marketing communications at any time. We will treat your personal information with the utmost respect and will never share it with other organisations for marketing purposes.
4.2.3 Technical Data
We collect technical information from your use of our website, including data obtained through cookies, which may include personal information. This data is used to support our legitimate interest in ensuring that our website functions properly and to help us make informed business decisions about the content we provide. We will rely on your consent as the legal basis for processing your personal information, and you have the right to withdraw your consent at any time.
4.2.4 Revoking Consent
You can revoke your consent at any time by emailing us at support@cbitorg.co.uk. Please note that if you do so, you may no longer be able to access our website or services.
4.2.5 Implicit Consent
In certain situations, you may implicitly consent to our data processing, such as when you send us an email and expect a response. We do not use your information in a manner that allows us to identify you personally unless you have granted us permission. Instead, we may aggregate your information generically to analyse performance data, such as tracking the performance of specific pages on our website.
4.3 Information we process for legitimate interests
We may process information based on a legitimate interest, whether for you or for us. When we process your information in this way, we do so only after careful consideration of the following factors:
- Whether the same objective could be achieved through other means.
- Whether processing (or not processing) your data might cause you harm.
- Whether you expect us to process your data and whether you consider it reasonable to do so.
We may process your data for the following purposes:
- Keeping records for the proper and necessary administration of our business.
- Responding to unsolicited communications from you that we believe require a response.
- Protecting and asserting the legal rights of any party.
- Obtaining insurance or professional advice necessary for managing business risks.
- Safeguarding your interests when we believe we have a duty to do so.
4.4 Data that we process to comply with legal requirements
We are required to follow the law, just like everyone else, and we may need to process your information to fulfil our legal obligations. For example, if legal authorities request information and have the necessary authorisation, such as a search warrant or court order, we may need to provide that information. This could include your personal information.
4.5 Affiliate and business partner information
This information was provided to us by you as one of our business partners or affiliates. It helps us identify the learners you registered or enrolled with us and includes data that allows us to offer you a commission where applicable. We will not use this information for any other purpose. We are committed to protecting the privacy of your data and the details of our partnership. Any affiliate or partner we work with must agree to uphold this policy.
5. Specific uses of information you provide to us
5.1 Information is provided with the understanding that it will be shared with a third party
Our website allows you to post information with the understanding that it may be read, copied, downloaded, or used by other people.
Examples include:
- Leaving a comment on our forum
- Tagging an image
- Selecting an icon next to a message left by another visitor to express agreement, disagreement, or gratitude
It is your responsibility to ensure that you are comfortable with each user's level of privacy before submitting personal information. We store this information and reserve the right to use it in any manner we choose in the future. Once your information is in the public domain, we cannot control how any third party may use it. We do not assume any responsibility for their actions at any time.
If your request is reasonable and there is no legal reason for us to retain your information, we may agree to delete the personal information you have posted. To make your request, please contact us at support@cbitorg.co.uk.
5.2 Complaints about the information on our website
We will investigate any complaints you make about content on our website. If we find your complaint reasonable or if the law requires it, we will remove the content while we conduct our review. Free speech is a fundamental right, so we must consider whose rights may be affected: yours or the rights of the person who posted the content that you find offensive. If we determine that your complaint is baseless or frivolous, we will not engage in further communication with you about it.
5.3 Details about your chosen payment method
We want to reassure you that your sensitive payment information is never accessible to our contractors or staff members. We partner with trusted payment processing providers, PayPal and Stripe. When you make a payment, you will be directed to secure checkout pages hosted by either Stripe or PayPal. Although these payment pages may display our branding or logo, we do not have any control over their content.
If you choose to pay using a payment plan, we utilise third-party secure subscription and recurring payment management service providers to manage those payments. Please note that we do not have control over their payment system either.
5.4 Contacting our Support and Admission Staff
We collect the information you provide when you contact us by phone, WhatsApp, web chat, email, learning platform, or through our website so that we can respond with the necessary details. We record your request and our response to make our business run more smoothly.
We retain personally identifiable information linked to your message, including your email address and name, to monitor our interactions with you and deliver superior service.
If you call our admission or support team, your call may be recorded for training, quality, or dispute resolution purposes.
5.5 Complaining
- We maintain a record of every piece of information you provide when we receive a complaint.
- We make use of that data to address your issue.
- We may provide part of the information in your complaint to the other person if your complaint properly requires us to contact them. We try to avoid doing this as much as possible, but whether or not we provide information is entirely up to us, and if we do, what information it is.
- To evaluate the quality of the service we offer, we may also aggregate data from this source into statistics; however, we won't use that data to identify you or anyone else personally.
6. Use of information we collect through automated systems when you visit our website
6.1 Cookies
Cookies are small text files that your web browser stores on your computer's hard drive whenever you visit a website. They allow data collected from one site to be retained and used on another, creating a personalised online experience. Additionally, cookies help us gather statistics on how users interact with the site, which can be used to improve it.
Some cookies only last for a specific period, such as a day or until you close your browser, while others may remain on your device permanently. You can remove any cookies you wish using your web browser. You can also restrict or stop using them.
Cookies are utilised on this website. Both software operating on our servers and software from external companies whose services we use are responsible for placing them.
We use cookies in the following ways:
- To monitor your usage of our websites
- To keep track of whether you have viewed messages that we post on our website
- To maintain your sign-up for our sites
- To keep track of your responses on our websites as you finish the surveys and questionnaires
- To capture the dialogue thread when having a live chat with our support or admission staff
6.2 Personal identifiers from your browsing activity
Your web browser's requests for web pages and other content on our website are logged by our servers.
Your IP address, Internet service provider, and geographic location are among the details we log. We also keep track of the kind of computer or device you are using, its screen resolution, and the software you use to visit our website.
We evaluate the popularity of the webpages on our website and our performance in delivering material to you using this information in aggregate form.
Even if you are not logged into our website, your data may still be used to identify you if combined with other information we have about your previous visits.
6.3 Our use of remarketing
Remarketing involves installing a cookie on your computer when you browse our website, allowing us to advertise our goods and services to you when you visit other websites. Occasionally, we may use a third-party service to assist with remarketing. If this is the case, you might see adverts for our products and services on other websites if you have agreed to our use of cookies.
7. Disclosure and sharing of your information
7.1 Who do we share your personal information with
To deliver our programmes and provide our services effectively, we may share relevant information with the following trusted parties who implement appropriate measures to safeguard your data.
- Accreditation Partners
- Awarding Bodies
- Recognition Partners
- Certification Partners
- Organisations that own programmes that we deliver
- Programme Delivery Partners
- Organisation(s) that we partner with to provide practical experience/training for our programmes
- Companies that provide advertising
- Our related partners and subsidiaries
- Subcontractors
- Outsourced services partners
- Identity verification service partners
- Examination and workshop venues
- IT Partners
- Tutors, assessors, quality assurance officers who are not our employees
Additionally, we may also share your information with other organisations if we sell or buy any business or assets, if another party acquires us or a substantial part of our company assets, if we have to share your information to comply with legal or regulatory requirements or if we have to enforce Our Terms and Conditions or any other agreements.
7.2 Information we obtain from third parties.
We occasionally receive data from third parties whose services we use, which may indirectly contain your personal information, even though we never share your personal information with third parties (except those disclosed in this notice).
7.3 Third-party advertising on our website
On our website, third-party advertisers may display advertisements. In the process, those parties, their representatives, and/or other businesses they employ may use technology that automatically gathers data about you whenever their advertisement appears on our website.
They may also use additional technologies, such as cookies or JavaScript, to track the effectiveness of their advertisements and personalise their content. We do not control these technologies or the data they collect. Therefore, the information practices of these third parties are not included in this privacy notice.
7.4 Helping fight fraud
To help combat fraud, we permit credit reference agencies to access information about clients or customers who request their credit card issuer to stop payments without providing a valid reason and an opportunity for us to return their money.
7.5 Data may be processed outside the European Union.
Our websites are hosted within the United Kingdom. We may also use outsourced services located in countries outside the United Kingdom and the EEA in various aspects of our business operations, which may not adhere to data protection regulations as stringent as those established within the EEA and the United Kingdom. Accordingly, data collected in the United Kingdom, or any other jurisdiction may be processed outside of the United Kingdom and the EEA. However, we will take steps to ensure that adequate protections are in place for the security of your information.
8. Access to your information
8.1 Access to your personal information
By logging into your account on our website, you can review or update any personally identifiable information we have on file for you at any time.
If you would like a copy of any information not available on our website, please contact us at support@cbitorg.co.uk.
We will let you know as soon as we get the request, when we anticipate sending you the information and whether there will be a cost involved.
8.2 Removal of your information
Please email us at support@cbitorg.co.uk if you would like us to remove any personal information from our website. Please note that this may limit the services we can provide to you.
8.3 Verification of your information
When we receive any request to access, edit or delete personally identifiable information, we will take reasonable steps to verify your identity before granting you access or taking any action. This is important to safeguard your information.
9. Other matters
9.1 Use of site by children
- We neither market to children nor offer products or services for purchase by minors.
- You may only use our website if your parent or legal guardian permits you if you are under 18.
- Children above the age of [15] only are allowed to use certain sections of our website. The blog is one of these spaces.
- Regardless of age, we gather information about all users and visitors to these places, and we expect that some will be young people.
- It is inevitable that young users and guests will explore other sections of the website, becoming exposed to any on-site advertisements they encounter.
9.2 Encryption of data sent between us
- We encrypt any data you provide and employ Secure Sockets Layer (SSL) certificates to authenticate our identity to your browser.
- You may verify that SSL is being used whenever data is exchanged between us by looking for a closed padlock icon or other trust marks in your browser's URL bar or toolbar.
9.3 How you can complain
- Please send an email to support@cbitorg.co.uk if you have any complaints or are unhappy with our privacy policy.
- In the event that a disagreement cannot be resolved, we hope you would consent to work with us in good faith to participate in a mediation or arbitration process.
- You have the right to file a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal information in any way. You can do this by visiting https://ico.org.uk/concerns/.
9.4 Retention period for personal data
- Unless otherwise specified in this privacy notice, we retain your personal data for as long as necessary to fulfil our obligations to you.
- To deliver the services you have asked for.
- To abide by additional laws, such as those for the duration that our tax authorities need.
- To back up a defence or claim in court.
9.5 Compliance with the law
We have developed our privacy policy to comply with the laws of every country or legal jurisdiction where we intend to operate. If you believe our policy does not meet the legal requirements in your country, we would appreciate your feedback. However, you have the choice to decide whether or not to use our website.
9.6 Review of this privacy policy
This privacy notice may be updated as needed. We reserve the right to change this policy at any time without prior notice. Please check back regularly to stay informed about any updates or changes to this privacy statement. If you have any questions regarding our privacy policy, please don’t hesitate to contact us.